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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

What time should I arrive?

You must arrive half an hour before your activity starts.  Please report to the main hotel reception with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.

What time should I arrive?

You must arrive half an hour before your activity starts.  Please report to the main hotel reception with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.

Is Car Parking available?

Free car parking is available.

Can I make group bookings?

Yes, you can. Minimum number apply.

 

Is there wheelchair access?

Yes, we do have wheelchair access.

Can I purchase a ticket in the hotel?

Yes, you can but this will depend on availability of the event. Please contact hotel main reception and ask for the event team.

Can I purchase a ticket on the day?

Yes, you may but this will depend on availability of the event.

Do you have restrooms available?

Yes, we do.

How can I get in contact with you?

Contact details:

Email: enquiries@cpmarlow.co.uk or Telephone: 0840 496 800